Complete Overview
Thank you for choosing Mobile Spy for your smartphone
monitoring needs. This section is an overall summary
of this guide. Further sections of this guide are dedicated
to each of the steps in this section. The requirements
for your smartphone are listed below:
Phone Requirements
Any Smartphone running Windows Mobile 2003 / 2003SE / 5.0 / 6.0
Internet Connection Requirements
Carrier which allows the use of GPRS upload (almost every carrier)
The inserted SIM card's account must have Internet access enabled to upload.
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Click a link in the outline below to learn more about that phase of the process.
| FIVE BASIC STEPS TO SETUP AND USAGE OF MOBILE SPY |
| 1. Register your account to make your username and password.
2. Install Compact .NET Framework to your phone to provide necessary files.
3. Install the Mobile Spy .cab file to your phone and launch the program.
4. Input user info and adjust settings inside the program. Then press Hide.
5. Login to your account after 60 minutes to view logs. Check logs anytime.
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Step 1. Register Your Account
- [Details]
After ordering Mobile Spy you will instantly receive
an email containing your registration code. If you
have already registered using a trial account, simply
go to the registration
page and enter your current user info. Then paste
your registration code and Submit. The account will
become an active account or be reactivated if your trial
expired.
If you have never created a Mobile Spy account,
then you will first need to create your username and
password by registering.
DO NOT USE any spaces or characters other than numbers
or letters. Paste your registration number to the appropriate
box. You must agree to the legal requirements on the
registration page. Then click Submit.
Step 2. Install Compact
.NET Framework - [Details]
Next, install Microsoft Compact .NET Framework
2.0 SP1 to your phone. To do that, download the installer
file on this
page to your PC. Then run the installer on your
PC while your phone is connected in ActiveSync. Then
follow the screens to install the set of components
to the phone (not the memory card).
Step 3. Install Mobile Spy
- [Details]
After CF is installed to your phone, install the Mobile
Spy program to your phone. Copy the installer
file to your phone or memory card, then execute
it on the phone. Make sure to select "Install to
Device". After the software is installed, run
the application at the following path: 
Step 4. Input User Settings
then Hide - [Details]
After you launch the program, enter your username and
password and check BOTH boxes on the login screen. You
can test your connection and change settings, but leave
the "Events" section as is. When you are finished,
click Hide. You can bring up the interface anytime by
dialing #123456789*.
Step 5. Login to View Logs
- [Details]
After you have hidden the software you can login
to your account to view logs anytime. Please allow
up to a few hours after installing for logs to show
up. Usually the first logs show up after one hour. We
hope you enjoy Mobile Spy.
Registering Your Account
Now that you know a little more about how
the process works we will describe each step in more
detail. let's begin by registering your account as described
below.
If you have already registered using a trial account,
simply go to the registration
page and enter your current username, password and
email. Then paste your registration code, agree to the
terms and click Submit. The account will become an active
account or be reactivated if your trial had expired.
If you have never created a Mobile Spy account,
then you will now need to create your username and password
by registering. By registering your account you will
create your username and password. To register, go to
the Create
Account page which is shown below. After you have
reached the Create Account page, input data into the
following fields.
DO NOT USE any spaces or characters other than numbers
or letters for your username and password. Paste your
registration number to the appropriate box. You must
agree to the legal requirements on the registration
page. Then click Submit.
 Username/Password
Enter a username / password you wish to use. Up to 60
characters each.
Registration Number
Copy and Paste the registration number from your order
email.
Email Address
Enter your email address in case we need to email you
updates.
Legal Requirements
You must check the box to agree to the Mobile Spy Legal
Requirements.
After you have completed all fields,
click SUBMIT to create your Mobile Spy account.
Installing Required Files
Before Mobile Spy will function on your phone
you will need to install Microsoft Compact .NET Framework.
This process takes about ten minutes and will install
the necessary components which enable Mobile Spy to
work on your smartphone.
To get started, download and save the installer file
to any location your computer. Make sure ActiveSync
is running before running the installer. Then, launch
the file on your computer and proceed with the install
process. Keep all the options as default.
After the installer is finished installing to your
computer, it will show a message stating "The
software will be installed at the next connection".
At that point, connect your Phone to the computer with
ActiveSync. Then follow the screens on your computer
and phone to complete the installation.
 Step
One: Download CF Installer to your PC
Save the .msi
file download on this page anywhere on your computer.
Step Two: Run the Installer on Your PC
Run the .msi installer on your PC. Follow the screens
and keep all the default settings.
Step Three: Connect Phone with ActiveSync
Once the installer says "The software will be installed
at the next connection", connect your phone to
the PC with ActiveSync.
Step Four: Follow Screens to install CF to Phone
Follow the screens to install CF to the "Device"
(not Storage Card).
After the Compact .NET Framework is installed to your
phone you can proceed to the next section, Installing
Mobile Spy.
Installing Mobile Spy
Now that you have installed
the CF2.0 SP1 to the phone, you can now successfully
install Mobile Spy. Installing the program to your phone
is very fast and easy. Just copy the Mobile
Spy installer to the phone and run it from the phone.
The installation process is very straightforward. You
should select "Install to Device" during the
installation process. Do not install to the memory card.
Below you will can read an example way to launch the
program on your phone.
 Step
One: Download installer to your PC
Save the installer file
to any location on your computer.
Step Two: Copy the installer to your phone
Connect your phone to the computer and copy the file
to the phone.
Step Three: Run the installer on the phone
Then disconnect the phone from the computer and launch
the file.
Step Four: Select "Device" for location
For "location" choose to install to the "Device".
Not to storage card.
Step Five: Setup Complete
You will be brought to user login screen as described
in next section.
Input User Info and Settings
After you launch Mobile Spy for the first time you
will be taken to the login screen. Follow the outline
below to properly save your password and test or change
settings. You can bring up this interface anytime by
dialing #123456789*
 Step
One: Enter User Login Info
Enter the username and password you created. Check BOTH
boxes at the bottom to save password and login automatically.
Click Login. It may take up to 60 seconds for
anything to happen while it makes a connection.
Step Two: Main Interface
There are various settngs in the Main interface. We
recommend leaving all settings as default until you
are monitoring successfully. Later you can change the
Report Timer, which is the amount of time between uploads.
An interval of 30 to 60 minutes is ideal. Do not adjust
any other settings as they are not enabled in the current
version yet. Click Capture when you are finished saving
your settings.
Step Three: Click Hide
Now that you have entered your user login info and clicked
Capture, now its time to do some monitoring. Click Hide
inside the interface. Now the program should not be
showing. Send some text messages and make a few calls
for the test. Then view results as detailed in the next
section.
Viewing Activity
After installing Mobile Spy you should wait 1-2 hours
until the first logs upload to your account. The default
upload is every 60 minutes. Once an upload has occured
you can login to your account to view results.
Logging Into Your Account
When you are ready to login to your account to check,
enter your username and password into the fields below
and click LOGIN. Or you can use the dedicated
login page. Be sure to enter your username and password
EXACTLY as you did upon account creation. Your
username and password are case-sensitive.
Please Note: If you experience a slight delay
when logging in, then let the page keep loading. Logs
are fetched from the server at each login. If your login
isn't instant then its because the server is fetching
records. If you have an unusually large amount of records
you might need to refresh the page to gain access.
Inside Your Account
Once you are inside your account, your screen should
look something like the one below. Inside your account
there are two groups of links on the left side. Each
group contains a specific set of commands. These groups
are outlined below.
 Log
Viewer
This is where you view all activities. You can select
the direction and type of records to view, or view all
at once.
Tools
Various log utilities including Search logs by phone
number and Clear All Logs. You can also change your
password here or logoff.
The menu at the top of the online control panel also
contains links to some of the most commonly used commands.
Log Viewers
Each type of recording is saved into a separate log
section for your convenience. All log viewer pages work
the same. You can sort results by any column by pressing
the sort arrow icon. You can do a global search
of logs in your account for any exact phone number.
Simply click the Search Logs link in the Tools section
of the menu. Then enter your query. Results will be
displayed for any matches found in ANY log type!
Deleting Logs
The log files within each viewer page can be deleted
by clicking the checkboxes for items you wish to delete,
then just click Delete. Additionally you can choose
to clear ALL logs by clicking the appropriate link in
the Tools / Utilities section of the left menu. Only
erase logs if you are sure you want them erased. They
cannot be recovered.
Change Password
Changing your password should only be done when you
can also change it on the phone. To change your password,
go to your online control panel and click the Change
Password link in the Tools section at left. Insert the
appropriate fields and click submit. Your password will
then be changed. Then, bring up the Mobile Spy interface
on your phone by dialing #123456789*. Change the password
in the program to your new password.
Exporting Logs in CSV
Mobile Spy allows you to save logs to a CSV file. Simply
click the CSV link on any viewer page. The results will
show in a new window where you can save to any location.
This is useful for viewing logs in a spreadsheet program
such as Excel, or for a way to see all Text Messages at
once.
Removing the Software
You can find the removal instructions in the following
Zip File.
Additional Help
For additional help, please see our Frequently
Asked Questions. If you need to contact us please
Submit
a Support Ticket. |
For additional help, see our 
